SeaComm


SeaComm Mobile Branch FAQs

1. What is SeaComm Mobile Branch?
2. How much does it cost?
3. What do I need to start using Mobile Branch?
4. How do I activate Mobile Branch?
5. Why do you need my email address on file?
6.Can I use SeaComm Bill Payment on my phone?
7. Is Mobile Branch Secure?
8. Can my account information be intercepted during transmission to/from SeaComm?
9. Can I view all of my accounts through Mobile Branch?
10. What if my device is lost or stolen?
11. Can I used multiple devices to access Mobile Branch?


1. What is SeaComm Mobile Branch?

SeaComm Mobile Branch enables you to connect your SeaComm accounts from your mobile phone or other hand-held device. You will be able to easily access your balance information, transfer funds or even find a branch or ATM.

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2. How much does it cost?
The service is FREE - SeaComm does not charge a fee for Mobile Banking. However, your mobile carrier may charge you standard fees for Internet access. For more information about these fees, please contact your carrier directly.

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3. What do I need to start using Mobile Branch?
You can start using Mobile Branch if you have previously enrolled in SeaComm's NetTeller™. If you haven't enrolled yet and would like to, call 315-764-0566 or 800-764-0566.

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4. How do I activate Mobile Branch?
Visit mb.seacomm.org on your web-enabled mobile device. For security purposes, the first time you login you will be prompted to check your email for a one-time PIN to register your device.

You will have two Mobile Branch options available to you. You can use our mobile website or you can download our application to your phone.

Using the Web browser on your mobile phone:

  1. Open your mobile phone's browser and go to mb.seacomm.org
  2. Sign in with your NetTeller™ username and password
  3. Check your email for your one-time PIN

Download our application to your mobile phone:

  • Open your mobile phone's browser and go to mb.seacomm.org
  • click on the link at the bottom of the login page and follow the on-screen instructions. If you don't see a link to download the application, your device isn't currently supported by the application.
  • You can also download our app from the iTunes store or the Android Market Place.

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5. Why do you need my email address on file?
For your security we use MultiFactor Authentication. When you log in for the first time we will send an email to you that includes a one-time PIN with instructions to complete the MFA process.

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6.Can I use SeaComm Bill Payment on my phone?
No, not at this time.

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7. Is Mobile Branch secure?
Yes. Mobile devices must be registered during the setup process and unrecognized devices will not be allowed future access to your account information. In addition, data is encrypted between SeaComm and your device. Still, you must follow reasonable security precautions. As with any electronic banking service, you should never share your account number or password with anyone.

Note: Like any computer, your web-enabled cell phone or smart phone is susceptible to viruses, malicious sites and applications. Please be sure to use the same caution when opening emails, clicking on links and surfing the web via your phone as you do with your computer.

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8. Can my account information be intercepted during transmission to/from SeaComm?
All data transmitted during the use of Mobile Banking is protected by 128-bit SSL (Secure Sockets Layer) encryption technology, providing one of the highest levels of security for protecting confidential transmissions of data. The encryption process converts all transmitted information into strings of unrecognizable data, such that even if the data transmission were to be intercepted and recorded, no sensitive information could be retrieved from its contents.

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9. Can I view all of my accounts through Mobile Branch?
All the accounts normally available to you through the NetTeller™ are available to you through SeaComm's Mobile Branch.

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10. What if my device is lost or stolen?
Your account information is protected by your unique username and password combination. Never share that information with anyone. You should also contact SeaComm to let us know. We can discuss additional security options with you at that time.

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11. Can I use multiple mobile devices to access Mobile Branch?
Yes, up to five mobile devices can be registered with SeaComm Mobile Branch.

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